Return to Creating a Peer Review Process

Problem Solving: Tools

Module 11

Working cooperatively is not merely a matter of will. We must also be conversant with a variety of tools that will make it possible to work effectively in groups.

I recently became familiar with a very useful WEB site:

Mind Tools: Essential Skills for an Excellent Career

As you continue to develop your peer review processes, you will find more and more opportunities to consider using decision making tools, such as brainstorming, or the affinity process, or SWOT analysis. This WEB site will be an excellent source of information for all those participating and will make your deliberations all the more useful.

Of particular interest is the article on Root Cause Analysis, a technique that will be useful not only in the peer review process, but also with respect to any quality management (including incident management) activity.