Working cooperatively is not merely a matter of will. We must also
be conversant with a variety of tools that will make it possible to
work effectively in groups.
I recently became familiar with a very useful WEB site:
Mind Tools:
Essential Skills for an Excellent Career
As you continue to develop your peer review processes, you will
find more and more opportunities to consider using decision making
tools, such as brainstorming, or the affinity process, or SWOT
analysis. This WEB site will be an excellent source of information
for all those participating and will make your deliberations all the
more useful.
Of particular interest is the article on
Root Cause Analysis, a technique that will be useful not only in
the peer review process, but also with respect to any quality
management (including incident management) activity.